Refund & Dispute Policy

You are eligible for a refund in any of the following situations:

• A duplicate charge for the same purchase.
• An incorrect amount charged.
• A confirmed payment where the subscription or credits purchased were not delivered to your account.
• An unauthorized transaction, after a reasonable investigation on our part.
• A material failure of the paid service that we are unable to remedy.
• Any situation where applicable law requires a refund.

You may submit a refund request within 7 calendar days of your first paid purchase, provided all of the following are true:

• No generation has been started since the purchase.
• No credits from the subscription or the top-up pack have been used.
• No refund has previously been granted to the same account.
• The request is subject to verification and review — refunds are never automatic.

Once you start generating an image, video or audio after the purchase, or use any paid credit, a change-of-mind refund is no longer available. The situations listed in section 1 remain reviewable at any time (a duplicate charge, an unauthorized charge after verification, paid credits that were never added, a service that was not delivered or a proven material fault, or any case where the law requires a refund).

You can try the platform first using the 50 free welcome credits, before paying anything.

• Cancelling renewal is not a refund request — it only stops future payments.
• Monthly or annual renewal charges are not refundable for a change of mind.
• There is no prorated refund for unused days within a paid period.
• None of the above removes your mandatory statutory consumer rights.

Any future change to this Refund Policy applies only to purchases made after the change takes effect. It is not applied retroactively to a purchase that was completed under an earlier version. The policy version you accepted at payment time is recorded.

When a generation fails, the credits held for it are automatically released or returned to your balance — as described in the Digital Delivery Policy and Terms of Service. This credit return is not a cash refund; it is simply not being charged for work that did not complete.

• Refunds are returned to the original payment method.
• We cannot guarantee an exact bank-side processing time — timing depends on the payment processor and your bank, and may take several business days after we approve the refund.
• When submitting a refund request, please include the purchase date, the payment method used, and a clear description of the issue — this speeds up verification.
• This policy does not prohibit you from exercising any legitimate payment-dispute right with your bank or card provider.

Email us at support@creatorharbor.ai with: your account email, the purchase date, the plan or credit pack involved, and the reason for the request. We review every request manually and respond with a decision.

For any question about this policy, reach us at support@creatorharbor.ai or via the Support page.